As the organizational environment become more complex, heterogeneous and ambiguous, firms need to

Question

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With a more complex and heterogeneous environment, firms need a wider range of perspectives to navigate the challenges posed. Creating more diverse leadership teams can help bring a broader range of experiences and insights to decision-making. Additionally, diverse teams are better equipped to understand and engage with diverse stakeholders, whether they be customers or employees. Focusing on core customers (B) or implementing transformational leadership (C) can also be useful strategies, but they do not address the need for a more diverse leadership team. Emphasizing training and development of internal managerial talent (D) may help to build a diverse leadership team over time but is less effective in addressing the immediate challenges posed by a complex and ambiguous environment.

As the Organizational Environment Become More Complex, Heterogeneous and Ambiguous