Boundary spanners are organizational employees in positions to interact with external constituents.

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Boundary spanners act as bridges between their organizations and external stakeholders, including customers, suppliers, regulators, and other organizations. They facilitate communication, negotiate agreements, monitor feedback, and represent their organization's interests. Examples of boundary-spanning positions include customer service representatives, sales agents, public relations specialists, and government relations managers.

Boundary Spanners Are Organizational Employees in Positions to Interact with External