What approach to management was popularized by Michael Hammer and James Champy?
A) TQM
B) reengineering
C) continuous quality improvement
D) work sampling

Question

Quizplus · Accepted Answer

Michael Hammer and James Champy popularized the concept of business process reengineering, or simply reengineering, in their 1993 book "Reengineering the Corporation." This approach involves radically redesigning and streamlining business processes to improve efficiency, reduce costs, and enhance customer value.

What Approach to Management Was Popularized by Michael Hammer and James