The owner of a local pub wants to analyze the competition and adopt any competitive practices that create superior customer service.What should the owner use to accomplish this?
A) control charts for his kitchen staff
B) attribute inspection of waiters and waitresses
C) benchmarking successful companies
D) ISO 9000 certification

Question

Quizplus · Accepted Answer

Benchmarking successful companies is the most effective way to analyze the competition and adopt any competitive practices that create superior customer service. It allows the owner to compare their practices to those of successful companies in the industry and identify areas where they can improve. Control charts and attribute inspections are more appropriate for monitoring and improving specific processes within the pub, and ISO 9000 certification is a quality management system that may not necessarily address customer service practices.

The Owner of a Local Pub Wants to Analyze the Competition