You should get involved in an employee's personal problems before the employee's performance becomes an issue.
You should not intervene until you have a work-related reason to become involved.

Question

Quizplus · Accepted Answer

It's generally not appropriate to get involved in an employee's personal problems unless they are affecting their work performance or they have specifically asked for help or support. Intervention should be based on work-related reasons or concerns.

You Should Get Involved in an Employee's Personal Problems Before