The owner of Fiori Flower and Gift Shop has noticed a gradual decline in its number of customers over the last three years.The owner suspects that it is experiencing _____ due to the recent opening of a Kroger supermarket in the community.

Question

Quizplus · Accepted Answer

The decline in the number of customers suggests customer defection, which is when customers switch to a competitor due to factors such as price, convenience, or product/service quality. The recent opening of a Kroger supermarket may have offered customers more convenient and affordable options, leading to Fiori Flower and Gift Shop losing customers. The other options (B, C, D, E) do not accurately describe the situation.

The Owner of Fiori Flower and Gift Shop Has Noticed