Companies sometimes aim too high in setting improvement targets for nonfinancial measures of performance.Managers tend to make mistakes in this area by assuming:

Question

Quizplus · Accepted Answer

Assuming that 100 percent customer satisfaction is the only important goal is a common mistake managers make when setting improvement targets for nonfinancial measures. This approach can be unrealistic and may not consider other important aspects of performance.

Companies Sometimes Aim Too High in Setting Improvement Targets for Nonfinancial