Harris Woodard Has Purchased a Franchise Business Called Like New

Harris Woodard has purchased a franchise business called Like New Windshields,a company that repairs cracked and pitted vehicle windshields.As a franchisee,he will come to your home or office to repair a damaged windshield.His goal is to make sure that he has enough customers without having more than he can handle efficiently.Which of the following is going to make it difficult for him to accomplish his goal?

A) Lack of inventory capability
B) Compatibility management
C) Customer heterogeneity
D) Franchise empowerment
E) Fluctuating equilibrium points