The appliance store told the home owner that it would deliver her new stove on Monday between 4 p.m.and 5 p.m.The appliance store is using which of the following waiting line strategies?
A) Establishing a reservation process
B) Making waiting fun or at least tolerable
C) Expanding waiting room capacity
D) Differentiating waiting customers
E) Employing operational logic

Question

Quizplus · Accepted Answer

By establishing a specific delivery time for the stove, the appliance store is using a reservation process, which is a waiting line strategy aimed at reducing the perceived wait time of customers by having them book a time slot in advance rather than waiting in line.

The Appliance Store Told the Home Owner That It Would