By participating in the service delivery process,customers cocreate _____ for themselves.
A) Value
B) Needs
C) Economic order
D) Loyalty
E) Economies of scale

Question

Quizplus · Accepted Answer

Customers cocreate value for themselves by participating in the service delivery process. This means that they actively contribute to the creation of value by providing information, feedback, and engaging in the service delivery process. As a result, customers are able to derive value from the service that is tailored to their specific needs and preferences. This also increases customer satisfaction and loyalty, which can lead to repeat business and positive word-of-mouth recommendations.

By Participating in the Service Delivery Process,customers Cocreate _____ for Themselves