A telephone order taker for a catalog retailer is expected to treat each customer with concern and courtesy and be willing to spend as much time as needed to get the order taken,while not leaving other customers waiting on hold for too long.The telephone order taker is likely to experience _____ tradeoff.

Question

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The telephone order taker is facing a tradeoff between providing high-quality customer service (treating each customer with concern and courtesy and willing to spend as much time as needed to take the order) and maintaining productivity (not leaving other customers waiting on hold for too long). This is a quality/productivity tradeoff.

A Telephone Order Taker for a Catalog Retailer Is Expected