Universal Credit Card Services (UCCS)gives its employees the right to grant credit lines to customers and adjust customers' bills without management approval.By giving its employees the authority to make decisions that will benefit its customers,UCCS is:

Question

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By granting its employees the authority to make decisions that will benefit its customers, UCCS is empowering its employees. This gives employees a sense of ownership and control over their work and encourages them to provide excellent customer service.

Universal Credit Card Services (UCCS)gives Its Employees the Right to Grant