All of the following are potential benefits of empowering frontline service workers EXCEPT:

Question

Quizplus · Accepted Answer

Empowering frontline service workers may lead to better service delivery and customer satisfaction through quicker responses and more enthusiastic interactions, as well as higher job satisfaction for employees. However, there is a risk that some employees may give away too much or offer discounts or free items without proper authorization, leading to financial losses for the organization. Therefore, this is not a potential benefit of empowering frontline service workers.

All of the Following Are Potential Benefits of Empowering Frontline