At Harrah's Casinos and Hotels,a portion of employee compensation is linked to customer satisfaction scores,so employees have an investment in achieving excellent service levels.Employees also have a vested interest in the performance of the entire team in serving customers exceptionally well.Outstanding employees are recognized with special Chairman's Awards,and their names are published in Harrah's annual report.Harrah's is using which of the following human resources management strategies for closing provider gap 3?

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Harrah's Casinos and Hotels is using the strategy of retaining the best people by linking a portion of employee compensation to customer satisfaction scores and recognizing outstanding employees with special Chairman's Awards. This strategy aims to address provider gap 3 by ensuring that the employees are motivated, invested in achieving excellent service levels, and work together as a team to deliver exceptional service to customers.

At Harrah's Casinos and Hotels,a Portion of Employee Compensation Is