Firms can train employees to develop technical skills by teaching them to engage in pleasant conversation,ask questions or use humor as they interact with customers.

Question

Quizplus · Accepted Answer

Technical skills refer to the specific knowledge and abilities required to perform tasks related to science, engineering, technology, or other technical fields, which are distinct from the interpersonal skills involved in engaging in pleasant conversation, asking questions, or using humor with customers.

Firms Can Train Employees to Develop Technical Skills by Teaching