Setting a service standard in broad conceptual terms is ineffective because the standard is difficult to interpret,measure and achieve.

Name: Setting a service standard in broad conceptual terms is ineffective because the standard is difficult to interpret,measure and achieve.
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Question

Quizplus · Accepted Answer

Setting a service standard in broad conceptual terms leaves room for interpretation and makes it difficult to measure and achieve the standard. Specific and measurable service standards are more effective.

Setting a Service Standard in Broad Conceptual Terms Is Ineffective