All of the following are causes for customer's brand switching EXCEPT:
A) Ethical problems
B) Pricing
C) Inconvenience
D) A service paradox
E) Core service failure

Question

Quizplus · Accepted Answer

A service paradox is not a cause for brand switching; it refers to a situation where a service failure is effectively managed, potentially increasing customer loyalty. The other options (ethical problems, pricing, inconvenience, and core service failure) are common reasons customers might switch brands.

All of the Following Are Causes for Customer's Brand Switching