Roger Pack is a breeder of Pomeranian dogs.He has used the same grooming salon for his dogs for the last 10 years.When a new groomer accidentally trimmed too much off of one of his show dog's hind quarters,he was upset.He decided not to make a big deal of the event because of his long-term dealings with the salon owner.Which service recovery strategy is exemplified here?

Question

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The service recovery strategy exemplified here is cultivating relationships with customers. Roger Pack's decision not to make a big deal of the incident is likely because he values his long-term dealings with the salon, indicating that their relationship is important to him.

Roger Pack Is a Breeder of Pomeranian Dogs