A trucking company that has a toll free number to call if the driver of the truck does not follow the rules of the road is using a service recovery tool.

Question

Quizplus · Accepted Answer

The toll-free number serves as a service recovery tool as it allows customers to report any issues or non-compliance with the company's rules and regulations regarding driving safety. This helps the company to quickly address the issue and prevent any negative impact on customer satisfaction and loyalty.

A Trucking Company That Has a Toll Free Number to Call