The Canfields want to landscape their five-acre yard.The couple plans an herb garden in back that will lead to an English cottage garden.In the west side yard,they are planning on a Japanese garden and a rose garden will be located in the east side yard.They have hired a landscaper to draw the design and to do the actual planning.The Canfields want input on the landscaping.They have asked the landscaper to set up several points where they can give their inputs,correct anything they do not like and make changes before the plan is finalized.Most landscapers would be bothered with this seeming interference,but the landscaper the Canfields chose has used this method for years as a way to measure his company's customer service performance.The landscaper is using a method of gathering customer information most similar to which of the following methods?
A) Trailer calls
B) Market-oriented ethnography
C) Process checkpoint evaluations
D) Requirements research
E) Critical incidents studies

Question

Quizplus · Accepted Answer

The method used by the landscaper to gather customer information is most similar to process checkpoint evaluations, where points in the process are identified for customer feedback and evaluation before the final product is delivered. This is a common approach used by service providers to ensure customer satisfaction and improve service quality.

The Canfields Want to Landscape Their Five-Acre Yard