Which of the following is NOT an example of technical outcome quality?
A) The taste of a meal at a restaurant
B) An airplane arriving on time at an airport
C) A pest control company eradicating termites in a townhouse
D) The sales associate greeting a customer in a specialty clothing store
E) A utility company connecting electricity for a customer's new home

Question

Quizplus · Accepted Answer

Technical outcome quality refers to the tangible and measurable aspects of a product or service, such as its reliability, efficiency, and effectiveness. Greeting a customer in a specialty clothing store does not fall under this category, as it is a subjective and intangible aspect of service quality.

Which of the Following Is NOT an Example of Technical