Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download,then he or she will likely abandon plans to visit the site and move on to another site.In terms of the service quality dimensions that are used to evaluate web sites,a site that took longer than eight seconds to download would be lacking in _________.
A) Assurance
B) Reliability
C) Fulfillment
D) Empathy
E) Efficiency

Question

Quizplus · Accepted Answer

The eight-second time limit for downloading a website falls under the efficiency dimension of service quality, which refers to the speed and ease of access to the website. Therefore, a site that took longer than eight seconds to download would be lacking in efficiency.

Research Indicates That If an Individual Has to Wait Longer