Service researchers have suggested that consumers judge the quality of services based on their perceptions of the technical outcome provided,the process by which that outcome was delivered,and the quality of the physical surroundings in which the service was delivered.

Question

Quizplus · Accepted Answer

This statement is true as it is supported by service researchers who have suggested that consumers consider technical outcome, process, and physical surroundings while judging the quality of services.

Service Researchers Have Suggested That Consumers Judge the Quality of Services