A human resources manager who is hiring a sales trainer to improve the company's sales close rate will be concerned whether the trainer will provide the needed tools and motivation to perform his or her job.The human resources manager wants the company's top management and its sales force managers to approve of his selection of trainer.This is an example of a(n)_____ expectation.
A) Derived service
B) Other-self
C) Procured
D) Service-vision
E) Shared

Question

Quizplus · Accepted Answer

Derived service expectations are expectations that are based on prior experience or knowledge of a service. In this case, the human resources manager likely has prior experience or knowledge of what makes a good sales trainer and is using this to form their expectations of the trainer. The other options (Other-self, Procured, Service-vision, and Shared) do not accurately describe the situation presented in the question.

A Human Resources Manager Who Is Hiring a Sales Trainer