Kelly dined in a family-style restaurant in Mobile,Alabama,shortly after a hurricane had brushed the coastal area.The server apologized because there were no iced drinks available.The water supply had been contaminated by the storm's high tides.The water system was fine now,but after repairing other minor damages,the workers had not yet had a chance to clean the ice machine.Kelly,a long-time resident of Mobile,understood that _____ meant she would need to modify her service expectations.

Question

Quizplus · Accepted Answer

The fact that the water supply was contaminated due to the hurricane is an uncontrollable situational factor that the restaurant could not have prevented. This has resulted in the ice machine not being cleaned, which is also an uncontrollable factor for the restaurant. Therefore, Kelly's need to modify her service expectations is due to the temporary situation caused by the hurricane and its aftermath, which is a situational or external factor beyond the restaurant's control.

Kelly Dined in a Family-Style Restaurant in Mobile,Alabama,shortly After a Hurricane