In order to get an accurate cholesterol reading,an individual must fast for at least eight hours before the test.When you schedule a cholesterol test at your doctor's office,you will receive a brochure that will explain the fasting and why it is so very necessary.Providing this sort of educational literature to patients is one way doctors try to narrow provider _____ of the gaps model of service quality.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Question

Quizplus · Accepted Answer

Gap 4 in the gaps model of service quality refers to the difference between the service delivery and what is communicated to customers. By providing educational literature that explains the necessity of fasting before a cholesterol test, doctors aim to ensure that patients have accurate expectations about the service process, thereby narrowing Gap 4.

In Order to Get an Accurate Cholesterol Reading,an Individual Must