Identify a true statement about customer service reps (CSRs).
A) They are salespeople who make phone calls to customers.
B) They are salespeople who specialize by types of products.
C) They are salespeople who have been delegated the responsibility of purchasing raw materials.
D) They are salespeople who handle customer concerns.
E) They are telemarketers who work with field salespeople to sell goods to customers.

Question

Quizplus · Accepted Answer

Customer service reps (CSRs) are responsible for handling customer concerns and providing assistance to customers regarding products or services. They are not necessarily salespeople, nor are they responsible for purchasing raw materials. While some CSRs may make phone calls or work with field salespeople, their primary role is focused on providing customer support.

Identify a True Statement About Customer Service Reps (CSRs)