When describing a settlement,the salesperson should carefully monitor all verbal and nonverbal cues to determine the customer's level of satisfaction.
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Q6: Experienced salespeople should assume product or service
Q7: Assuming proper expectations were set,customers can be
Q8: Activities such as upgrading,full-line selling,cross-selling,and handling complaints
Q9: The fewer the difficulties allowed to occur,the
Q10: When a buyer-seller relationship has reached the
Q12: The best way to establish a sales
Q13: Upgrading,full-line selling,and cross-selling are sales strategies that
Q14: Salespeople should make sure customers have high
Q15: To a large degree,customers base their initial
Q16: Getting customers to use a higher-quality or
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