In the exploration stage of a sales relationship,while responding to a complaint,after the customer tells his or her story and the facts are determined,the next step for the salesperson is to:

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After determining the facts of the complaint, the next step for the salesperson is to offer a solution to address the issue and satisfy the customer's needs. This demonstrates a proactive approach and a commitment to excellent customer service.

In the Exploration Stage of a Sales Relationship,while Responding to a Complaint,after