As Warren concluded his meeting with Christina,he said,"Congratulations,I know you're going to be glad you decided to use our service.There is no finer service available in New York City.Now let us make sure we get off to a great start! I will be here next Thursday to begin work." The immediate purpose of this dialogue was to:
A) have Christina agree to a larger order before he leaves.
B) get names of other prospects from Christina.
C) reduce postpurchase dissonance.
D) avoid an awkward silence while Warren gathered his things before leaving.
E) enhance his ability to manipulate Christina in the future.

Question

Quizplus · Accepted Answer

The immediate purpose of this dialogue is to reduce post-purchase dissonance in Christina's mind. Warren is assuring Christina that she made the right decision by using their service and congratulating her, which is aimed at reducing any doubts or second thoughts Christina may have about her decision.

As Warren Concluded His Meeting with Christina,he Said,"Congratulations,I Know You're