A buyer announces,"I will never buy that brand of knitting machine because it always knots my thread." The salesperson responds,"I'm sorry you had such a bad experience with our older model.Many of our other customers expressed similar frustrations,but I can assure you that the knotting problems do not exist in our latest model." The salesperson is using the _____ method for dealing with objections.

Question

Quizplus · Accepted Answer

The salesperson is indirectly denying the objection by acknowledging the problem with the older model, but assuring the customer that the issue has been resolved in the latest model.

A Buyer Announces,"I Will Never Buy That Brand of Knitting