Karen said to the sales executive of a holiday resort,"Your resort is miles away from the city and does not provide pickup and drop off facilities." The sales executive replies,"Yes,I know our resort facility is away from the city,but the serenity and beauty of this area is conducive for a very relaxed and peaceful holiday experience to our customers." Which of the following methods for responding to objections has been used by the sales executive to address Karen's objections?

Question

Quizplus · Accepted Answer

The sales executive has used the acknowledge method to address Karen's objections. This method involves acknowledging the customer's concerns and then providing a solution or explanation that addresses those concerns. In this case, the sales executive acknowledges that the resort is away from the city, but then emphasizes the serenity and beauty of the area as a benefit for customers seeking a relaxed and peaceful holiday experience.

Karen Said to the Sales Executive of a Holiday Resort,"Your