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Sunil Was Illustrating the Ease with Which His Company's Newly

Question 57

Multiple Choice

Sunil was illustrating the ease with which his company's newly designed lawnmower can be operated.However,during the presentation,the lawnmower stopped working.What is the most appropriate way for Sunil to handle this situation?


A) Sunil should blame the production division of his company for this failure.
B) Sunil should try to convince the buyer that the lawnmower rarely fails.
C) Sunil should use humor and accept that such mistakes do happen.
D) Sunil should gain the buyer's sympathy by describing how badly he needs to close the deal with the prospect.
E) Sunil should end the sales presentation and start afresh by taking another appointment.

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