Phoebe,a sales representative,is so excited during her sales presentation that she does not hear the customer's question correctly.She gives a brief,inappropriate answer,and continues with her presentation.Phoebe's behavior in this scenario reflects the operation of _____.

Question

Quizplus · Accepted Answer

Phoebe's behavior of not hearing the customer's question correctly shows that she was selectively perceiving and not fully paying attention to the customer's needs. She gave an inappropriate answer because she only heard what she wanted to hear during the presentation.

Phoebe,a Sales Representative,is So Excited During Her Sales Presentation That