Regarding good phone techniques, when screening calls for others, it is important to
A) only identify yourself.
B) only offer assistance.
C) first identify the organization and yourself and then offer assistance.
D) identify the organization and yourself and then ask if the caller can hold until the executive is ready.
E) identify the organization and offer assistance.

Question

Quizplus · Accepted Answer

When screening calls for others, it is important to first identify the organization and yourself to give credibility and establish professionalism. Then offer assistance to the caller or ask if they can hold until the executive is ready. Simply identifying yourself or just offering assistance may not provide enough information for the caller and could result in confusion or frustration.

Regarding Good Phone Techniques, When Screening Calls for Others, It