Which of the following is true of writing negative announcements that maintain goodwill?

Question

Quizplus · Accepted Answer

Writing negative announcements that maintain goodwill requires clear communication of bad news while minimizing the negative impact on the receiver. Stating the negative announcement positively but clearly is a good way to soften the blow, avoid confusion and maintain goodwill. Presenting bad news directly, without a buffer may sound harsh, and readers appreciate feeling understood and respected. Offering alternative solutions, even if they are not the reader's preferred choice, can help maintain goodwill by showing that the writer is thinking about the reader's needs. However, justifying the negative announcement can come off as insincere or defensive and lead to a negative impact on the reader.

Which of the Following Is True of Writing Negative Announcements