When ending routine inquiry messages, one should avoid mentioning deadlines and the reasons for them.
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Q3: A message granting an adjustment should be
Q4: In a message granting an adjustment, you
Q6: Internal operational communications are highly casual exchanges
Q12: If your response to an inquiry includes
Q13: Messages that contain good news should be
Q15: The opening of a routine inquiry should
Q17: When writing a general favorable response, you
Q19: In the context of writing order acknowledgements,
Q21: When composing good-news and neutral messages, one
Q22: Which of the following guidelines should be
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