If your response to an inquiry includes some bad news along with good news, you should place the bad news at the beginning and ending of the message.
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Q6: Internal operational communications are highly casual exchanges
Q7: Depending on the situation, claim messages can
Q8: A when writing a claim that you
Q9: When a message is likely to elicit
Q11: In writing a favorable response to an
Q13: Messages that contain good news should be
Q16: Ending a message with phrases such as
Q17: When ending routine inquiry messages, one should
Q18: An order acknowledgment message begins with good
Q19: In the context of writing order acknowledgements,
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