Binh is writing a message to a client to tell him that if he does not bring his account current, she will be forced to end their working relationship. She knows he will not respond well to this message. What should she do?

Question

Quizplus · Accepted Answer

Using the indirect organizational plan will allow Binh to ease into the main point of the message and provide some context or explanation for why she needs the account to be current. This may help the client to understand the situation better and receive the message more positively. Accusing him or using blunt language may make the situation worse and end the working relationship immediately without any chance for resolution. Ending the message by pointing out how bad the situation is may also come across as threatening and accusatory. The direct organizational plan may be too abrupt and not provide enough context for the client to fully understand the situation.

Binh Is Writing a Message to a Client to Tell