Which of the following statements is true about personal communication?
A) Personal communication is an official part of a business's operations.
B) Personal communication should be avoided as it is often counter-productive to the organization's goals.
C) Personal communication is regulated by the formal network.
D) Communication with external parties may include elements of personal communication.
E) The attitudes of the employees and those with whom they communicate are not influenced by personal communication.

Question

Quizplus · Accepted Answer

Communication with external parties, such as customers, clients, and vendors, often includes elements of personal communication, such as building trust and rapport. However, personal communication should still be kept professional and appropriate to maintain the organization's reputation. A, B, C, and E are all incorrect statements about personal communication.

Which of the Following Statements Is True About Personal Communication