Lines at banks where customers wait for a teller window are usually representative of a
A)single-channel,multiphase system.
B)single-channel,single-phase system.
C)multichannel,multiphase system.
D)multichannel,single-phase system.
E)None of the above

Question

Quizplus · Accepted Answer

Banks typically have multiple teller windows, allowing for multiple customers to be served at once (multichannel) and each customer goes through a series of phases (such as filling out a deposit slip, handing over ID, etc.) before completing their transaction (multiphase). However, each individual customer is only served by one teller at a time (single-phase). Therefore, the system is best described as a multichannel, single-phase system.

Lines at Banks Where Customers Wait for a Teller Window