In order to establish _____ with his prospect, Steve said, "I notice that you have a collection of antique thermometers in your outer office? My father has collected soft drink thermometers for almost fifteen years. What got you interested in collecting them?"
A)credibility
B)effective communication
C)flexibility
D)a level of Comprehensive
E)rapport

Question

Quizplus · Accepted Answer

Steve is trying to establish a connection with his prospect by finding common ground through their shared interest in collecting thermometers. This establishes rapport, or a sense of trust and understanding between two people.

In Order to Establish _____ with His Prospect, Steve Said