Brandi, the Sales Trainee, Watched as Her Sales Supervisor Chatted

Brandi, the sales trainee, watched as her sales supervisor chatted with the prospect's secretary. Brandi felt that such familiar behavior was inappropriate in a business situation. Furthermore, she did not understand why her supervisor was asking seemingly irrelevant questions like "Does your boss like to play golf?" What does Brandi's supervisor know that Brandi has not yet learned?

A) Brandi's supervisor has found a meaningless way to pass the time waiting for the appointment to keep from getting bored.
B) The prospect will see Brandi and her supervisor more quickly if they prevent the secretary from getting any work done.
C) Secretaries are a rich source of information about a prospect and are important for successful sales calls.
D) Salespeople should talk to secretaries in order to appear to be working.
E) Secretaries are an excellent source of data when out of town.