While making a presentation to the owner of Harold's Dress Shop about a window display, Scott began to pick up nonverbal cues that this was not what the owner wanted. Scott asked, "Would you be interested in a window with less clutter that showcased some of your more expensive items?" When the owner replied, "Yes," Scott adopted a new sales strategy and discussed his ideas for a showcase window. Scott was practicing _____ selling
A)responsive
B)alterable
C)outlined
D)adaptive
E)methodological

Question

Quizplus · Accepted Answer

Scott's ability to pick up on nonverbal cues and adjust his sales strategy accordingly demonstrates his adaptive selling skills. He was able to adapt to the owner's needs and preferences to ultimately make a sale.

While Making a Presentation to the Owner of Harold's Dress