When asking questions the salesperson should:
A)encourage the customer to provide a full response.
B)let the prospect know the salesperson's time is valuable.
C)ask questions that interest him or her.
D)ask questions that can only have one answer.
E)do all of the above

Question

Quizplus · Accepted Answer

Encouraging the customer to provide a full response allows the salesperson to gather more information about the customer's needs and preferences, which can aid in providing a tailored solution. It also shows the salesperson is interested in the customer and values their opinions. The other choices, such as letting the prospect know the salesperson's time is valuable, asking questions that only have one answer, or asking questions that only interest the salesperson, can make the customer feel undervalued and disengaged.

When Asking Questions the Salesperson Should