Which of the following statements about response time is true?
A)Response time is the time between when the salesperson sends a message and the prospect responds to it.
B)E-mail messages have a greater degree of interactivity and thus greater effectiveness than telephone conversations.
C)Due to response time, a salesperson should use e-mail rather than telephone communications when given a choice.
D)Because of nonverbal communications, face-to-face communications have the lowest response time of all communications methods.
E)Response time is the time when the prospect is most receptive of the sales message due to the absence of noise.

Question

Quizplus · Accepted Answer

Response time refers to the time it takes for the prospect to respond to the salesperson's message. Option A correctly defines response time. Option B is incorrect as e-mails are generally less interactive than telephone conversations. Option C is not necessarily true as the decision to use e-mail or telephone communication should depend on various factors, including the urgency of the message and the preference of the prospect. Option D is also incorrect as the nonverbal aspect of face-to-face communication can sometimes lead to longer response times. Option E is not accurate as the absence of noise does not necessarily make prospects more receptive to the sales message.

Which of the Following Statements About Response Time Is True