Customer satisfaction occurs when the buyer's expectations are met and needs fulfilled.

Name: Customer satisfaction occurs when the buyer's expectations are met and needs fulfilled.
Brand: Quizplus
Rating: 4.7 (31 reviews)

Question

Quizplus · Accepted Answer

Customer satisfaction is all about exceeding and fulfilling customer expectations and needs. When customers feel that their requirements have been fulfilled beyond their expectations, they become satisfied. Therefore, the statement is true.

Customer Satisfaction Occurs When the Buyer's Expectations Are Met and Needs