While servicing a copier at NevaFlat Tire headquarters, R.J. overhears the office manager telling another employee that the increased level of problems with the copying machine are probably due to the unexpected increase in work it's having to do, and that he has sent a request to the corporate finance committee for money to buy a heavy-duty model. What should R.J. do?
A)Pass the information along to the copier sales rep who calls on NevaFlat.
B)Ignore what the office manager said.
C)Encourage the office manager to contact the company sales rep.
D)Offer to make only a temporary repair on the copier since it will be replaced soon and could save NevaFlat some money.
E)Not worry about how well the copier gets fixed since NevaFlat will probably be getting rid of it in a few weeks.

Question

Quizplus · Accepted Answer

R.J. should pass the information along to the copier sales rep who calls on NevaFlat. This can potentially lead to a sales opportunity for the sales rep and a solution for NevaFlat's copier problem. It is important for R.J. to not ignore the information, as it could be useful in finding a solution for the copier issues. Encouraging the office manager to contact the sales rep might not be the best option, as the office manager may not have the time or resources to do so. Making a temporary repair on the copier without informing anyone could potentially cause further issues and harm NevaFlat's trust in R.J. Not worrying about how well the copier gets fixed is also not a good option, as it is important to provide quality service to customers.

While Servicing a Copier at NevaFlat Tire Headquarters, R