Field support reps:
A)are the same as customer service reps.
B)are in-bound salespeople who handle customer concerns.
C)handle only key accounts.
D)do no telemarketing.
E)are accurately described by none of the above

Question

Quizplus · Accepted Answer

Field support reps typically provide on-site technical support, installation, training, and troubleshooting for their company's products or services. They are not the same as customer service reps or in-bound salespeople, and they may work with all types of accounts, not just key accounts. While they may handle some customer concerns, their focus is on providing technical support rather than telemarketing or sales.

Field Support Reps