In evaluating his or her sales performance, a salesperson needs to examine all of the following types of analyses EXCEPT:
A)activity.
B)postcall.
C)conversation.
D)performance.
E)productivity.

Question

Quizplus · Accepted Answer

All of the listed types of analyses are important for a salesperson to evaluate their performance, except for conversation analysis. While effective communication is certainly essential for successful sales, conversation analysis is not a common or recognized method of evaluating sales performance. Instead, salespeople typically focus on analyzing their activity levels, post-call follow-up, overall performance metrics (such as sales revenue or customer satisfaction), and productivity (such as the ratio of sales made to the number of leads pursued).

In Evaluating His or Her Sales Performance, a Salesperson Needs